Phishing Index: Microsoft Tech Support

Phishing Index > Vishing Index > Microsoft Tech Support

The "Microsoft Tech Support" phishing over the phone (vishing) scam is a fatal scam that crooks use. This is the scene when "X" gets infected. (Note: I have never gotten this type of call, but I know about it.) Italic text is the crook speaking.

X got a phone call. He picks it up. "Hello, Microsoft Tech Support. There's a sneaky virus on Microsoft computers. I wanna check if you have one."

X gets freaked out. "Okay. 1876 Artesian Avenue, Chicago."

"Okay. When are you available? I have some other appointments today."
"3:00."
"KK. When I come, then you need to fill out a payment form. Okay?"
"Um, okay."
"Great. See you at 3!"

The crook hangs up. Too late. X knew what was coming.

Tick, tick, the clock goes. The grandfather clock chimes every hour. Then, the grandfather clock chimes three times. The doorbell rings. X hears a knock. "I'm not answering," he whispered to himself.

And on the story goes...

The crook can steal, damage your computer(s), and mess up your whole house.
......

Reveton Virus

The Reveton Virus operates on the Citadel software platform. The virus directs you to a drive-by website, and once you leave, you will get a message that freezes you computer that says it is from the FBI and says that you have violated US law about copyright infringement. No more accessing the computer. At the top of the screen is a message saying that to release the message, you have to pay a fine. THIS IS A FRAUD. This is where life or "death" come in. Now, I suggest you take the computer for a visit to a computer professional.

"First: Don't panic. (Fear is the mind killer.)
If asked to enter a form of payment, credit card, or personal information into any web window you did not specifically request, do not do so.
If you have already paid (or somehow manage to bypass the lock), you’re not out the woods yet. There may still be malware running on your computer that can impact your privacy or security. Contact a Geek Squad Agent through our Online Support website, by phone at 1-800 GEEK SQUAD, or at a Geek Squad Precinct in a Best Buy store near you."

From GeekSquad

This is the scene:

"So you’re sitting there, innocently using your computer, when a window flashes on the screen, bearing the logo of the FBI. You’ve been locked out of your computer for breaking some not-too-specifically-identified copyright law. The solution on the screen? Pay a fine to the “FBI” to “unlock” your computer and use it again."

FROM GEEKSQUAD